BOMI Facilities Management (FM) Fundamentals Practice Exam

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• Which lease structure requires the tenant to pay a lease cost that covers the landlord's debt service and profit?
• Creating a colored floor plan with the different types of flooring indicated and the total square feet for each is likely made in preparation of:
• Why is salary and equipment projection considered when forecasting workload?
• What criteria must you use to justify an upgrade in an individual's existing position?
• To maximize staff performance, which method would be least effective?
• Which of the following is an environmental audit designed to protect?
• One aspect of laying off staff and outsourcing facilities work is that it:
• A good facility manager ensures that the budget is linked to the:
• Which phase would include developing contingency plans to guide the project if risks materialize?
• The office manager model is typical for which type of organization?
• During the maturity stage, capital investments are offset by:
• A lease clause that is an advantage to the lessee and a disadvantage to the lessor is a(n):
• In a facilities project, which phase typically contains the greatest management focus?
• For a company with low churn and a concentration of routine work orders during a strong growth phase, workload should be estimated based on which metric?
• When measuring timeliness against preset priorities and customer ratings, which term is used?
• To reduce space delivery time when construction is performed by outside contractors, you should:
• What are some characteristics of a leader?
• Which of the following is NOT a typical benchmark for evaluating parking operations?
• In defining the need for a space delivery project, which approach focuses on the real estate function of the space?
• Which function of facilities management is defined by evaluating service effectiveness, benchmarking, audits, and driving innovative improvements?
• Large organizations typically require facilities staff with which combination of capabilities?
• Which statement best differentiates property management from asset management?
• If a building has been well maintained and retains value, it is considered a(n):
• XYZ Electronics is considering purchasing commercial property. To avoid environmental liability, it must obtain:
• What is the general sequence of the design process in relation to space programming?
• When combining similar activities into functional areas to prepare specifications, you should group the staff into:
• What is the most common reason a post-occupancy evaluation will have distorted results?
• A row of management offices, each with its own style of furniture, carpet color, and wall finishes, suggests:
• Erik will soon be working on his department's space delivery project. This kind of project begins with:
• Estimating workload using the number of work orders, order completion time, space inventory, and staff size is known as workload based on what?
• Which of the following is a method for maximizing staff performance?
• Technology supports decision making by:
• What is an important role of a facilities manager at the headquarters level?
• An arrangement where a company uses its own capital to develop a project and then sells the completed project to a developer who then executes a lease with the same company is called a:
• Evaluating customer service by timeliness provides a measurement of what?
• Which term describes costs that are charged to customers or projects but pass through to external parties?
• The biggest danger to facilities management data is:
• What term describes the time an asset takes to decline from maximum value to no value?
• Unexpected costs during a project can be covered if:
• Being designated the project manager, Corinne's primary role is to:
• Which statement best describes a strategic facility plan?
• A facilities management organization's structure, service delivery, and decision making are influenced by trends in which areas?
• Keeping construction on schedule and within budget is the job of the:
• What is the greatest value of benchmarking?
• What is the standard business performance measure that results from subtracting all qualified operating expenses from income?
• What do facilities managers engage in to anticipate and respond appropriately to current and future business trends?
• Which activity within CAFM most supports long-term decision making in facilities management?
• Which objective best describes the aim of operations, maintenance, and service delivery?
• Which arrangement best describes an organization where management offices have varied furniture and finishes?
• Andrew wants the lease that places the highest degree of responsibility for control of the property and operating costs with the tenant. This lease is which type?
• By understanding corporate goals and factors such as market conditions, the facility manager can:
• Which decision-making approach tends to yield the most successful outcomes in departmental meetings?
• Which strategy enables facilities managers to accommodate rapid changes in space needs?
• Which accounting approach assigns facility costs to user departments based on consumption?
• To accommodate reorganizations and reduce churn, what should the facility manager do?
• Which evaluation focuses on whether the service outcomes aligned with organizational goals?
• As a facility manager, Enrique has responsibilities such as benchmarking, management of audits, and evaluating the effectiveness of service. What kind of function do these responsibilities represent?
• The facility management workload is driven most by the:
• The first step in developing recommendations and strategy for a facility department is to:
• Appraisal of commercial property value for determining tax liability is most often based on the property's:
• Which method is recommended to gauge customer experience with building services?
• Which activity provides the most direct input for future improvements in strategic planning, service delivery, and cost control?
• The software designed for one-time relocations and what-if planning is best described as
• Which activity usually produces the best overall financial and qualitative performance in facilities management?
• Why is losing a highly trained worker disruptive?
• The financial analysis that considers the costs of an asset against its usefulness is a:
• Evaluating the efficiency by the dollars or time per unit against benchmarking data provides what measurement?
• In a company facing volatile competition in overcrowded markets, strategic planning should be:
• To measure the performance of building services, what should the property manager administer?
• In the corporate organizational hierarchy, where should the facility manager be positioned relative to the CEO?
• In business, which term describes the day-to-day actions taken to implement plans?
• Which of the following is a common type of project management that focuses on improvements to the roof or HVAC systems?
• To market the facilities department effectively, which practice should personnel prioritize?
• Which drawings indicate critical dimensions and room numbers beyond initial pricing?
• Which approach focuses on the allocation of space by functional need?
• What does leadership involve?
• Documents that convey compliance with regulations, local codes, and ordinances are called:
• In a time-constrained presentation, which factor most influences the delivery of information?
• Which arrangement enables a corporation to assume ownership by using a developer to hold ownership until completion?
• Brenda realizes she lacks information about external influencing elements. She should issue a(n)
• In the corporate hierarchy, what is the recommended reporting position for a facility manager?
• Outsourcing generally implies a wider range of service delivery and greater management responsibility by the:
• How can facilities management successfully affect the corporate mission?
• To obtain the most accurate picture of facilities operations and optimize workload estimates, you should:
• To demonstrate workload trends, a facilities manager should rely on data from how many years?
• The space requirement report is the basis of the:
• Under those market conditions, the investment is most likely to realize a substantial capital gain.
• From a facility management budgetary standpoint, sudden organizational changes are
• Which statement best describes the expected outcome of outsourcing?
• Balancing project needs and resources necessary to achieve them is the:
• Allowing reasonable exceptions to facilities standards illustrates which concept?
• When preparing specifications by grouping similar activities into functional areas, staff should be grouped into what?
• Permitting interpretation within reasonable limits for addressing specific situations, including exceptions, is a challenge for facility managers who are:
• If a building item is not explicitly addressed in codes, what should the project manager do?
• In tactical service delivery, service delivery begins when:
• Which term describes the ethical framework that guides professional behavior and monitors members beyond legal requirements?
• Facility budgets are challenging to prepare because their costs are usually:
• What is the most challenging part of the recruiting process when hiring for facilities management?
• Which item is NOT typically considered a cost category in life cycle cost analysis?
• Which analysis is used to identify external influencing elements shaping facility strategy?
• Which action most directly improves worker productivity in a facilities management context?
• Dior Properties renovated a small office building to update equipment, décor, and office spaces. This is an example of:
• The amount you invest to start up and operate a business is usually called what?
• Which description best fits the office manager model in facility management organizations?
• In company ledgers, behind personnel, what is typically the second largest expense?
• The expansion of above-standard services reflects the efforts to increase
• Space and furniture standards become invaluable planning tools when
• Which statement best describes cross-functional management?
• In a lease buyout scenario where a new tenant might vacate, who should issue the initial buyout offer?
• A common method to measure workload considers the space size and which factor?
• The first draft of a contract for an outsourcing partner should be written by:
• The value of capital assets provides the company with the ability to leverage:
• For tenant build-out work, which type of firm is best qualified?
• What is the best way for facilities personnel to become involved in marketing the facilities department to its customers?
• Making sure that the environment is suitable for real estate investment is highly dependent on which group?
• If Poncho Electronics intends to occupy one location for a long time to establish itself in the electronics market, it should consider:
• Cross-training is best described as
• When the cost of providing services is bid on by both an in-house facilities department and outsourced companies, the facilities department is adopting what approach?
• Developing contingency plans indicates that a facility management project is at which phase?
• Fran's company has taken which approach to the cost of providing services?
• Phil purchased paint for a building renovation project. This paint is an example of which type of expense?
• Evaluating customer service by the dollars or time spent per unit compared with historical company data, industry standards, or benchmarking partners provides a measurement of what?
• Which description best defines asset management in FM?
• The maturity stage is characterized by:
• Separating the real estate function from facilities can complicate coordinating which type of business activity?
• Back-up, clean, and uninterruptible are different benchmarks of the building's electrical system.
• The level of service considered basic or standard in a corporate-owned facility is often:
• The risk manager should review a lease before it is signed to ensure that it does not contain:
• Collections of information, word processing files, presentations, and spreadsheets are examples of
• Which term refers to the ethical guidelines that govern professional behavior and duty to society?
• Which FM organizational model is typical of start-up companies and small independent government agencies?
• What are the basic steps in forming a marketing plan?
• Which policy aligns with ethical information collection from customers?
• Which of the following will make facility customers more likely to cooperate?
• The most visible indicator of how priorities are set is the:
• Real property and lease management software is used to track data about building ownership, status, valuation and cost, as well as:
• To anticipate and respond to current and future business trends, facilities managers should engage in what activity?
• From a facility manager's perspective, which party is best to partner with to form an alliance?
• What is the recommended method for a facilities manager to become more proactive and avoid crisis management?
• Which project payment method is paid based on reaching certain milestones?
• What is the primary purpose of benchmarking in facilities management?
• Ease of retrieval and analysis is an advantage of which of the following?
• The function that includes evaluating service effectiveness, benchmarking, audits, and developing improvements is known as what?
• What term describes a plan that anticipates potential disruptions and defines the actions to take?
• The power and lighting distribution service consists of
• To compare more detailed performance indicators across customer types, the facility manager should calculate which of the following?
• Which practice effectively ensures clear communication across all levels of a facility management team?
• All facilities management functions have aspects of which two elements?
• In setting up a contingency fund for the project, a junior member of the team asks the project manager why such funds might be used. Which of the following would not be a reason to use a contingency fund?
• Who is primarily responsible for keeping a construction project on schedule and within budget?
• Using data from several years to assess workload trends yields which outcome?
• Trend analysis of space utilization typically includes downtime for changes and what else?
• Which factor most affects the ability to reallocate funds between cost centers?
• In quality management, which term describes the end result of a process?
• A facility manager's ignorance of corporate purchasing rules can result in which outcome?
• Which statement describes the tactical activities associated with a strategic function?
• Ginger works for a large automotive corporation with substantial capital investment. Which occupancy method is likely preferred?
• Energy efficiency, cost effectiveness, and minimizing complaints are benefits of HVAC:
• What is a test fit used for?
• In a corporate facility, the level of service considered standard is often:
• The ability to quickly retrieve and analyze facility information is primarily enabled by:
• If Katrina is a typical facility manager, then she will devote the greatest proportion of her management attention to:
• One way to reduce the cost of grounds maintenance is to incorporate:
• During schematic planning, the project division is typically organized around which basic units?
• Facility management departments are unique because they need:
• What is a professional code of ethics?
• What is the primary purpose of benchmarking in facility management?
• To compare performance indicators across different customer types, the facility manager should calculate which metric?
• Which term describes isolating budget components so that one item does not affect others?
• In mergers or downsizing, what defines what is important, how things get done, and what value is placed on activities and outcomes?
• Organizations with a high proportion of owned space and lower churn tend to adopt which FM department structure?
• Which budgeting approach requires justification of each line item as if it were new in every period?
• A design where offices vary in furniture and décor clearly signals:
• A decrease in the workforce at a site would most likely impact facility management workload by
• Which term describes the ongoing, manage-and-track nature of work activities in facilities management?
• A common communications challenge for facility managers is what?
• Costs for maintenance of common spaces, lobbies, storage, or vacant spaces are called:
• A ________ system can generate several work orders and then assign them to one project
• The most common benchmark for grounds maintenance is:
• Documents that convey the organization's compliance to regulations, local codes, and ordinances are called:
• What is included in a good job description?
• A robust solution is described as: which statement best describes it?
• Design intent drawings go a step further than preliminary pricing plans by:
• What are some important keys in understanding service?
• When one person may have to perform multiple functions, what is the best method of staff development?
• Which pair best represents the two types of tactical activities?
• The chart type commonly used to illustrate task sequencing and durations in a project is:
• Which item is commonly reviewed in an inventory assessment of a property?
• A comprehensive preventive and planned maintenance program for the HVAC system ensures:
• What is the greatest value of a CAFM (computer-aided facilities management) system?
• Which phase-related cost issue is most likely to arise from poor upfront planning?
• Which phase addresses determining the feasibility of the project by matching needs to resources?
• In terms of purchasing, leasing, and contracting for property, if the real estate function remains separate from the facilities function, what might a company experience difficulty in handling?
• Which activity helps identify potential gaps when outsourcing a facility management function?
• Which of the following could distort a post-occupancy survey results because of timing?
• In FM budgeting, which planning document should budgets be tied to for long-term objectives?
• Which statement best defines strategic planning in facilities management?
• For tenant build-out work to be performed correctly, which type of firm is typically best qualified?
• Costs for maintenance of common spaces are called?
• The more rapidly market values are increasing and the closer an asset is to the end of its depreciation period, the greater the chances for a:
• A midsize company with growing inventory and limited staff ordinarily needs a facilities department staff with which type of skills?
• The level of service considered basic or standard in a corporate-owned facility is often:
• Jerry is responsible for the organization, direction, and coordination of tasks accomplished to fulfill a chosen facilities strategy. This describes:
• Which definition best describes management?
• Submitting written recommendations regarding major repairs or replacement is a technique to
• Bill and Frank are in the start-up phase of their business. What should they expect in terms of risk and cash flow?
• Which of the following is a characteristic of an effective leader?
• Which view is described as focusing on the market and customers outside the organization?
• Return on investment is defined as profit divided by the initial investment. Return on which of the following is thus calculated?
• Which organizational design for a facility management department emphasizes space planning and design skills?
• In FM, which statement describes the outside-in view?
• To create the schematic plans, the block allocation is divided into what?
• What are the characteristics of a champion?
• The space planning software allows the facility manager to create what type of output?
• To make a good impression on visitors, facility departments traditionally give the most attention to:
• What is the first step toward achieving the goal of an ethical workplace?
• Which statement about FM departments is most accurate when distinguishing the caretaker role?
• Caroline is evaluating an investment's performance based on the total money invested. This metric is characteristic of which measure?
• Which term describes the ability to use capital to generate revenue?
• Capitalized projects are best described as which of the following?
• In a typical facility management department budget, which cost category is heavily weighted?
• A preliminary pricing plan for a build-out project will determine which costs?
• Facility managers are more likely to have control of a(n):
• Contingency plans for a project are part of the:
• In building-oriented information, detail books are an example of
• What does situational analysis refer to in facilities management?
• Which option best explains why facilities management should coordinate across disciplines?
• What is the primary goal of operations, maintenance, and service delivery?
• What must a leader have to maintain stability and a solid ethical framework in the midst of continuous change?
• In the tactical sense, when does service delivery begin?
• Which outsourcing challenge is addressed by mapping existing work process flows?
• Which activity best describes asset planning in facilities management?
• Success in obtaining funding is most dependent on a business plan that has which trait?
• What is the work reception center used for?
• Which of the following would be considered an above-standard service?
• Which concept describes a plan that bridges corporate strategy and operational facilities decisions?
• In contract terms, there is a direct relationship between quality and what?
• For a long-term market presence, which strategy should a company pursue?
• Which item is not typically used as a benchmark to evaluate parking operations?
• A facility manager's ignorance of which rules can result in contractual delays?
• Which option correctly represents the ratio used to measure building efficiency as net usable space divided by gross space?
• On what basis should Judy set the level of security for corporate-owned facilities?
• Which contract type combines a fixed price with a defined level of effort?
• What method best determines whether space is being used efficiently?
• Which practice helps avoid the negative effects of end runs?
• A design professional who assists occupants with completing forms, defining the nature of the space problems to be solved, and translating the occupant's needs is most likely useful for which phase?
• Which are the three dimensions of quality in facilities management?
• For a company with significant capital investment, which occupancy arrangement is most likely preferred?
• Which of the following describes the purpose of a strategic facility plan?
• What is the most expensive element of most office and other white-collar workplaces?
• In organization-oriented information, stacking charts are an example of:
• Which statement best captures the distinctive professional aspect of facilities management?
• Margot's real estate organization views the facility as a building designed to produce revenue. This exemplifies which view?
• The ability to move funds from one cost center to another may depend on the:
• Comparing a facilities department's staff size to the total corporate staff size allows estimation of workload based on which metric?
• Evaluating customer service by the timeliness of the service delivered provides a measurement of what?
• A facility management department can gain unique facility management skills from:
• In the general formula for taxation, what term describes what remains after deducting eligible expenses from gross income?
• Which term describes the combination of methods and steps used to perform work in facilities management operations?
• Which approach focuses on delivering space by considering the real estate function first?
• Which of the following is a good demonstration of adherence to the code of ethics?
• Which statement about a certificate of occupancy is true?
• Fiscal and physical flexibility are severely limited by:
• Which statement defines a capitalized project?
• Which of the following describes an above-standard service in facility management?
• Why should a facility manager be aware of the common lead arrangements in outsourcing?
• A facility manager with seniority on a large project will likely have what authorization level?
• Which type of information includes who works where, existing technology, and every piece of furniture?
• What is the purpose of a professional code of ethics?
• Which term describes the time an asset can be expected to retain value before becoming worthless?
• The difference between the amounts of assets and liabilities is known as:
• Which statement best describes a champion's role in an organization?
• When estimating the next year's facilities workload in the face of an unpredictable business cycle, which approach is recommended?
• Which item should not be included in the inventory review of a property?
• To best improve worker productivity, facilities managers should focus on which approach?
• In which stage of the business cycle does a product price rise dramatically?
• Which statement best defines project work in terms of trades and skill sets?
• The arrangement of management offices with different furniture styles indicates which organizational characteristic?
• To get a fair price on HVAC operations you should
• Developing funding requests as though it were the first time, and justifying everything, is called:
• Back-up, clean, and uninterruptible are different benchmarks of:
• If Annie is to maintain positive control of the project budget, which of the following would be considered a necessary consideration?
• What percent of a company's capital assets does the average facilities department manage?
• Which of the following is a direct outcome of improving the work environment?
• Tenant buildout is another name for the design and construction activity associated with:
• A term for the design and construction activity that delivers a completed space to the tenant is:
• What is the most common cause of contractual delays?
• In most companies, how are facilities departments viewed?
• A strategic facilities plan should be aligned with the organization's long-term goals as documented in which document?
• Which statement best describes the work reception center in tactical facilities operations?
• Are qualifications a guarantee of competence?
• Allowing reasonable exceptions to facilities standards is an example of:
• What is the first key to successful management of facility information?
• Qualifications are merely an indication of what?
• As mergers, acquisitions, and downsizings become more prevalent, assessing churn rate has become:
• Effective visitor management emphasizes:
• In a facility management database, which item is not typically included?
• What is one key to winning support for your vision?
• A prescriptive specification is best described as which of the following?
• If a facility management budget emphasizes equipment and operations costs, which category does this indicate a focus on?
• Which term describes the ability or expectation of capital to generate revenue as a distinguishing characteristic?
• If there is no connection between corporate and facilities strategic planning, what should a facility manager do?
• The work involving execution of plans, coordination of activities and resources, and day-to-day operations is part of which function?
• Evaluating customer service by the dollars or time spent per unit compared with historical company data, industry standards, or benchmarking partners provides a measurement of:
• Paths designed around the functional need, importance, and volume of communication rather than the company's organizational structure are a:
• Which term best describes the general process of aligning facility capability with long-term objectives and available resources?
• What is the best policy when collecting information from customers?
• The software geared toward one-time relocations and what-if scenarios is called
• Which method is best for determining whether space is being used appropriately?
• Which of the following is an issue that needs to be addressed in planning for a large construction project?
• From a facility manager's perspective, who is the best party to form an alliance between firms?
• Which accounting system encourages user departments to be responsible for their facilities requirements?
• Two types of tactical activities are:
• The total profit divided by the total amount originally used to generate revenue is called return on which of the following?
• To ensure budgets reflect long-range goals, the budget should be linked to the organization’s what?
• Beyond price, which factor should be considered in outsourcing selection?
• What is often the most challenging part of recruiting an employee for her department?
• What term describes a full description of every detail of every product, material, and service to be supplied by a provider?
• All of the following are cost categories in the life cycle cost analysis except which?
• Define property management.
• Which characteristic is considered most important for evolving facility management departments, according to experienced managers?
• Which term describes the amount invested to start up and operate a business, as indicated in the material?
• Why should cost alone not be the sole criterion when selecting between outsourcing contractors?
• What professional capability most clearly differentiates facilities management from related fields?
• Which term describes a long-term, collaborative relationship with a supplier to achieve shared goals?
• Which statement best describes the relationship between design process and space programming?
• What are the two types of tactical activities?
• During which phase are higher costs due to poorly planned facilities actions typically realized?
• The most common form of financial evaluation involves measuring what?
• What is the term for establishing a long-term relationship with a vendor?
• Which statement best describes a value-based property appraisal for tax purposes?
• Strategic aspects of leasing decisions are important for which of the following reasons?
• Which statement best describes the role of the construction contract supervisor?
• You are the project manager of a long-term project with many tasks being performed by different departments. You should inform participants of progress by posting a(n):
• What should facility managers expect from outsourcing?
• In FM, which statement describes the inside-out view?
• Isolating budget components so that one item does not affect the approval of other items is called:
• When an emergency takes place on a property, the security personnel are normally assigned to:
• In budgeting, which document should FM budgets align with to support business objectives?
• A lease clause that benefits the tenant while placing a burden on the landlord is called a(n):
• To learn about a company's programs, facility managers should speak with:
• In business, what term refers to anticipating the consequences of actions before taking them?
• In a meeting with tight scheduling, which factor most influences how communication occurs?
• When uncertain about code applicability for a design choice, which action provides initial guidance?
• Facility managers can learn much by discussing their companies' various programs or product lines with:
• What metric most strongly influences the workload of facility management teams?
• Tracking data about building ownership, status, valuation and cost, and physical properties is done by:
• Which statement best characterizes the outside-in view of facilities?
• Which of the following best indicates ethical leadership in an organization?
• When you are managing a project and must communicate setbacks and delays, you are managing both the event and:
• One difference between ________ is that the former requires the tenant to pay a lease cost that covers the landlord's debt service and profit, while the latter allows the freedom to occupy or sell the property.
• Attrition pressures in a company are most likely to push the facility department to what action?
• Which activity is central to quality assessment in facilities management?
• Which contractual arrangement is least risky for a contractor?
• By tracking data over time, you can develop trend analysis of what aspects of space utilization?
• To achieve the best financial and qualitative performance, on which facility activity should George concentrate?
• Which order places the term that denotes the day-to-day actions taken to implement a strategic plan at the correct position in the list: Strategy, Goals, Policies, Tactics?
• Real property, or outside-in view?
• To convey fairness, at what stage should the scorecard be presented to the contractor?
• A key outcome of a comprehensive preventive maintenance program for HVAC systems is:
• Which management system is defined by teamwork and coordination between departments?
• The block allocation plan is based on which report?
• Which statement best defines existing conditions information?
• Benchmarking in facility management primarily reviews which aspect?
• In a build-out project, which cost category is most closely associated with the preliminary pricing plan?
• The budget figures for the last five years reveal that the cost of cleaning and maintenance has risen 20 percent, the same increase as between 1985 and 1990, when corporate profits were up. This is an example of
• Applying different standards to different employees may lead to what?
• Larger and more geographically dispersed organizations will likely need a staff with which combination of skills?
• A business function directly related to the corporate mission and sales generation is called what?
• To determine whether you are providing quality service, whose assessment is most qualified?
• In the design process, space programming often follows a top-down approach.
• What percent of a company's capital assets does the average facilities department manage?
• What approach should be used to estimate the facilities department workload for the next year?
• The actual remaining cash after debt service is known as:
• A decline in employee population at a site tends to what effect on the facility management workload?
• The departure of a highly trained, skilled worker is not only a disruption, but also a loss of what?
• Facility budgets are challenging because costs are fragmented among several cost centers.
• In aligning facility management with business strategy, facilities should
• Which attribute best supports a leader during ongoing organizational change?
• The steps of the project delivery cycle that take a project from planning to completion belong to which phase?
• Which role is most likely to assist occupants with completing forms and translating needs into space solutions?
• Which department structure is associated with organizations that have higher ownership of spaces?
• Which document is used to assess the potential environmental effects of a proposed project?
• Geraldine will group staff into which type for preparation of specifications?
• Which contractual arrangement is the least risky option for Mahmoud, the contractor?
• A certificate occupancy indicates that:
• Strategic planning is:
• When analyzing several options for a facility project, non-cost issues assume greater importance when cost/savings comparisons yield similar results.
• Who are the individuals most qualified to determine if you are providing quality service?
• Noreen needs to measure which metric, assessed by timeliness against priorities and by customer ratings?
• A hypothetical space layout drawn to show how projected space requirements might be accommodated in a given space is called a(n):
• Which function is primarily concerned with evaluating service effectiveness and benchmarking within facilities management?
• A comprehensive document used to compare your corporate plans with each site's/location's ability to support those plans is a(n):
• Which element is listed as part of a good job description?
• Which description best defines a project in facilities management?
• In an effective oral presentation, what should be the primary focus?
• In terms of the project documentation, _______ is built by upholding commitments and keeping the end-users informed of progress through memos and newsletters
• The main downside of owning a custom-designed property is:
• Facility departments that emphasize operations and maintenance based on standard work performance criteria function in which role?
• What should determine the quality of customer service?
• What defines a service request classified as project work?
• Detail books in building-oriented information illustrate information in which form?
• In construction projects, the design process mimics space programming by:
• To avoid the facility department being an overhead drain, costs can be contained by:
• What tool should the facilities staff use to increase the visibility of the department, its mission, and its role in supporting the company's core business?
• The statement that best illustrates the connection between facility management objectives and business objectives is that facilities become a
• Which option best describes a robust solution's adaptability?
• Define asset management.
• Which document provides the basis for developing a strategic facilities plan?
• Because facility workers _________, it is important to write behavior guidelines.
• Which facility management organization model is typical of start-up companies and small independent government agencies?
• Attributable costs are also known as which type of costs?
• Situational analysis focuses on capturing information about what?
• Evaluating customer service by how well the organizational objectives were met provides a measure of what?
• What is a robust solution?
• In a space delivery project, the initial step is to
• What are the three dimensions of quality according to TQM/CQI?
• Facility management, or inside-out view?
• Which system is described as capable of generating several work orders and then assigning them to one project?
• What is the relationship between quality and supervision in contracts?
• Which activity functions as the feedback mechanism for future improvements in strategic planning and service delivery?
• In evaluating a facility department's strategy, the initial action should be to:
• What is the best way to measure success when tracking and rewarding performance?
• Facility management budgets should be based on corporate business plans.
• Existing conditions information is best defined as information about
• Which metric is commonly used to benchmark grounds maintenance costs on large properties?
• When communicating the FM role to HR during recruitment, what should be emphasized?
• An environmental audit designed to protect owners from liability focuses on:
• Which of the following is NOT part of the basic steps in forming a marketing plan?
• Public sector facility managers consider a project efficient, well planned, and well implemented when:
• Which statement best describes the role of space and furniture standards in planning?