BOMI Facilities Management (FM) Fundamentals Practice Exam

In quality management, the end result of a process is the output—the product or service produced after inputs are transformed through the process. The output is what you deliver to customers and what you measure to determine quality, ensuring it meets specifications and requirements. Inputs are the resources fed into the process, and the process is the sequence of steps that converts those inputs into the finished result. A benchmark is a standard used for comparison, not the end result itself.