Which facility management organization model is typical of start-up companies and small independent government agencies?

• A. Matrix model
• B. CEO-led model
• C. Office manager model
• D. Integrated model

Answer: (C)

The organization of facilities management in small, nimble environments tends to be simple and hands-on. The office manager model centers FM responsibility in a single, versatile role—the office manager—who oversees daily facilities tasks for the operation. This fits start-up companies and small independent government agencies because it keeps structure lean, reduces overhead, and speeds decision making. The office manager typically handles a broad range of duties: coordinating space and maintenance, managing vendors, overseeing safety and compliance, and supporting basic budgeting. With limited staff and resources, having one person (or a small team led by one person) who can adapt to varied needs keeps operations efficient and responsive.

In contrast, more complex models require larger teams and formalized governance. A matrix model introduces cross-functional reporting and project-based teams, which adds coordination overhead. An integrated model aims to align FM across multiple functions, requiring more mature processes and collaboration across departments. A CEO-led model can exist in startups, but it often concentrates strategic control at the top rather than providing the broad, day-to-day coverage needed in small agencies. Because startups and small government entities need broad coverage with minimal overhead, the office manager approach is the best fit.