In FM, which statement describes the outside-in view?

• A. The building is the business.
• B. The building is just a shelter.
• C. The building has no impact on revenue.
• D. The building is irrelevant to strategy.

Answer: (A)

Under the outside-in view, facilities management starts from how external factors—like customer needs, market conditions, and business goals—shape what the building must deliver. The building is treated as a driver of value for the organization, not just a place to shelter people. When the building is the business, decisions about space, uptime, safety, energy, and the workplace experience are seen as strategic levers that influence revenue, customer satisfaction, risk, and brand. The other statements reduce the building to a mere shelter or suggest it has no impact on revenue or strategy, which doesn’t fit this perspective.