A common method to measure workload considers the space size and which factor?

• A. Utilization rate
• B. Gross margin
• C. Churn rate
• D. Staffing level

Answer: (C)

Measuring workload in facilities management is about linking how much space there is with how often that space changes occupancy. The size of the space sets the potential amount of tasks—cleaning, maintenance, inspections, reconfigurations—while churn rate captures how frequently occupants come and go. When turnover is high, more moves, resets, and re-entries are needed, driving a higher workload even if the space area stays the same. This makes churn rate the factor that best explains how dynamic occupancy adds to the overall workload.

Utilization rate focuses on how much space is being used, not how often it changes; gross margin is a financial metric, and staffing level is a resource already affected by workload rather than the factor used to measure it.